Absolutely not. We will agree with you on a fixed monthly fee for all your WordPress website maintenance and support, which will help you budget your monthly costs. However, we will be working on one support request at one time unless we have agreed on a custom package with you. … [Read more...]
What is included in the support?
Any task that a basic developer can perform in an hour or under. … [Read more...]
What are your regular working hours?
Our working hours are: 4.00 am ET to 4 pm ET (US Team) 7:30 am BST to 7:30 pm BST (UK Team) … [Read more...]
Hours will be stacked if not used in a month.
Our subscription service works like an insurance policy. You pay for the peace of mind that our team will be on hand if you need any support. Also, our team will keep an eye on the following based on your chosen plan: Regular WordPress UpdatesDaily Cloud BackupsWebsite Uptime MonitoringWebsite Performance ScansWebsite Speed Optimization24/7 Security Monitoring & Malware CleanupsReal-Time Activity TrackingMonthly Reports We do not carry forward unused WordPress edits toward … [Read more...]
How do you handle support requests?
You email all your support requests to our support email. We aim to respond to all support requests within 6 hours, Monday to Friday. Usually, it is a lot quicker than 6 hours. … [Read more...]
