10 Best Chatbots for Shopify

Looking for the best chatbot for Shopify?

Chatbots streamline the work by automating customer care. 68% of all the chats online on e-commerce platforms are now handled by chatbots.

Therefore, chatbots are a necessity. There are tons of chatbot plugins and software available to streamline your work.

But how to choose the right one? Without risking your store security and maintenance.

We have listed the top 10 chatbots for Shopify featured with AI and live chat. Choose that suits you best.

Let’s dive in!

10 Best Shopify Chatbots – AI and Live Chat

1. Tidio

Tidio ranks no 1 in the race for the best chatbot for Shopify. Its integration with Shopify not only automates customer care but also improves the quality of your leads.

Key features of Tidio:

• Real-time chat to answer questions, collect leads, and drive conversions.
• It supports messenger, instagram, and email while automating 67% of chats.
• Offers in-person live chats with easy Shopify integration and product recommendation inside chatbots.

Best for: Shopify stores who want fully featured live chat and AI chatbots simultaneously without integrating separate apps.

2. SmartBot

Smartbot is a leading AI chatbot for e-commerce automation. It can be integrated super easily into your Shopify store.

Key features of Smartbot:

• It supports multiple languages to support global stores.
• Learns from your store products, about us, and policy pages to provide 24/7 contextual support.
• Offers drag-and-drop bot builder, cart recovery, and product suggestions with in chatbox.

Best for: stores that want more than a custom chatbot. That is simple, conversion-focused and with minimal setup.

3. Chatbot.com

Chatbot comes with advanced AI automation and CRM tools. Integrating this with your Shopify store helps your customers track their orders without disturbing your customer team.

Key features of Chatbot:

• Offers prebuilt AI flows to boost eCommerce sales
• It has a drag-and-drop chatbot designer for custom chatbots according to your needs.
• Smooth Shopify integration supporting other channels like slack, messenger, etc, as well.

Best for: small brands needing advanced workflows and CRM integration with Shopify.

4. BestChat

Bestchat is a lightweight and powerful AI chatbot for Shopify stores. It provides product guide and after-sales support to your customers.

Key features of Bestchat:

• Relevant product recommendation and lead captures improve conversion and sales.
• Mobile-supported design for speed optimization and a powerful dashboard for managing.
• Real-time customer support with live order tracking, along with return and exchange guide.

Best for: small businesses needing affordable AI chat with multilingual support.

5. Chatra

Chatra is an easy-to-integrate chatbot for Shopify. It operates multiple channels at once to provide personalised support to your customers.

Key features of Chatra:

• Provides real-time customer data like location, time, and browser history for more personalized messaging.
• Allows communication through multiple channels, i.e: mail, outlook, Instagram, facebook, all through one multichannel inbox.
• It has both online and offline chatbot modes. Work as AI and live chatbot for Shopify stores.

Best for: brands and large businesses who want mix off live chat and automation perfectly.

6. Zendesk

Zendesk was introduced as a customer care solution. Primarily used as a cloud-based CRM software. It can be integrated easily with Shopify.

Key features of Zendesk:

• Multichannel AI ticketing with Chat-based order support.
• Adds live chat, AI, and a full helpdesk to your Shopify store to boost sales.
• Omnichannel support is also delivered through voice, advanced call routingand intelligent IVR.

Best for: small teams but can be scaled at enterprise and large models needing full-scale support automation.

7. Jotform AI Chatbot & Live Chat

Jotform is a Shopify-recommended chatbot. It comes with dual functionalities. Primarily used to create online forms, capturing leads directly in your email, and to create PDF forms.

Key features of Jatform:

• No code chatbot builder for Shopify stores.
• Pre-built templates along with drag and drop chatbot builders to automate workflow.
• Allows customers to generate custom and editable PDF forms. Can be integrated with a number of apps.

Best for: Stores focused on lead capture, data collection, and form-based interactions.

8. Chatway Live Chat

Chatway is a simple, free, and intuitive chatbot for Shopify. It comes with easy setup and smooth customer interaction.

Key features of Chatway Live Chat:

• Multilanguage support with a live translation. Also provides live users’ insights.
• Multichannel Inbox to cover all communication in one place.
• One-click Shopify installation, typing insights and basic AI suggestions.

Best for: new Shopify stores and low-budget brands to automate their customer service.

9. Twak.to

Twak.to is a cost-free live chatbot that can be integrated with any CMS, including Shopify, with no exclusion. It can be customized to match your Shopify theme.

Key features of Twak.to:

• It allows real-time customer monitoring to know which product user is currently viewing.
• Multiple tools like live Chat, ticketing, a Knowledge Base, and video and voice add-ons for real-time customer support.
• It’s free, easy to integrate, and can be operated both from desktop and mobile.

Best for: beginner store owners and Shopify users wanting a simple, no-fuss live chat tool.

10. Gorgias

Gorgis is the best chatbot for your Shopify store. No matter the size of your audience, Gorgis got you covered. Without burdening your Customer support team.

Key features of Gorgias:

• View orders, refunds, and customer history right in chat dashboard.
• AI-powered ticket automation also helps in email marketing.
• Integration with email, chat, social, and SMS.

Best for: Growing eCommerce stores that need full support desk and chatbot functionality.

FAQS:

• What is the best chatbot for Shopify?

The best chatbots for Shopify are Tidio, Gorgis, and Jotform. All three came with AI and live chat features.

• Can I use a free chatbot on Shopify?

Yes, you can use free chatbots like Tawk.to and Chatway on Shopify.

• Which chatbot works best with Shopify for lead generation?

Tidio and ChatBot.com are top choices for lead generation on Shopify. They offer advanced AI, automated flows, and real-time visitor targeting.

How do I add a chatbot to my Shopify store?

To add a chatbot to Shopify:

• Go to the Shopify App Store.
• Search for your desired chatbot (e.g., Tidio).
• Click Install and follow the setup instructions.
• Customize the chatbot and publish it on your store.

Conclusion

Wrapping up. The future of customer care and leads quality lies in chatbots and automation. We have listed 10 best chatbots for Shopify.

Automate and boost your Shopify store by leveraging these AI and live chatbots.

But don’t just install a chatbot. Make sure your store runs smoothly with Shopify maintenance services to keep performing.

If you need help setting up or scaling your Shopify store? Our Shopify website development experts can help you build a high-converting online store.

Get in touch!

Komal Haider Website Growth Expert

Building a website that drives traffic and generates leads is challenging. Komal is a website growth expert at WP Minds, a website consulting service that helps coaches, trainers, authors, and creatives to create winning website strategy, develop high converting websites, attract visitors and convert leads into customers to grow their businesses.